Contact Us
Get in Touch
We're here to help you on your smooth skin journey
How Can We Help?
Whether you have questions about IPL technology, need help with your device, or want to know more about our sustainability commitment, we're here for you.
Response time: Within 24 hours (usually much faster!)
⏰ Business Hours
Monday - Friday
9:00 AM - 6:00 PM CET
We respond to emails 7 days a week
Common Questions We Can Help With
💡 Product Questions
How IPL works, which skin tones it's suitable for, expected results, treatment schedule, safety information
📦 Orders & Shipping
Order status, shipping times, tracking information, delivery issues, customs questions
🔧 Device Support
How to use your device, troubleshooting, maintenance tips, warranty questions
↩️ Returns & Refunds
30-day money-back guarantee, return process, refund timeline
Our Commitment to You
Every email gets a personal response from our team. We're not bots, we're real people who care about your experience and results.
Based in the Netherlands 🇳🇱 | Shipping across Europe 🇪🇺